TERMS & CONDITIONS

GUARANTEE

All purchases from the XIC Pty. Ltd. On-line Store are fully guaranteed. If for any reason you are not completely satisfied with the quality of any of our products, simply return it to the address below for a full refund. Goods must be in their original condition and packaging. We regret that shipping costs are not refundable unless the problem caused was as a result of an error on our part.

GENERAL SHIPPING INFORMATION

Please allow sufficient business days from the time your order is submitted for it to be processed and shipped. (e.g. Three Day Delivery means three business days). Please note that Saturday, Sunday and holidays are not considered business days.

Any customs duties which are payable for shipments to countries outside of Australia are the sole responsibility of the customer. Customer acknowledges that they are responsible for any fees, penalties or surcharges applied by carrier resulting from inaccurate, incomplete or inadequate data, provided by customer for parcels shipped using service, after payment for shipment is received.

Orders received by 3:00 p.m. for in-stock items shall be shipped the same day.

Please note that when an order is placed, the customer shall receive an immediate notification that the order has been processed. In the event that this notification is not received please email us at info@xic.com.au

REFUNDS

Sample Kits are provided for purpose of identifying your foundation shade that is perfect for you and cannot be returned.

If you need to return or exchange your purchase you may do so within 30 days of receipt of purchase. Goods are required to be in the original condition. If you return your purchase, upon verification that it is in the original condition, we will issue a credit card refund or arrange a product exchange. All shipping and handling charges are non-refundable. Packages requiring exchange would incur additional charges both to and from the customer unless the return is as a result of our error.

The customer must file claims for error fulfillment of an order within 30 days after receipt of customer's order. Upon receiving such a claim, XIC Pty. Ltd. will promptly take steps to identify the source of error and, if determined that it was our error, we will undertake corrective measures, which are appropriate under the circumstances.

We reserve the right to research the validity of the claim by any means reasonably necessary. Customer agrees to allow us reasonable access for this purpose. If evidence indicates that there was no error in fulfillment, or that customer caused the error, we shall not be obligated to replace and re-ship the order in question. Further, if customer acted in bad faith or was grossly negligent in submitting a claim, we may require customer to reimburse us for reasonable administrative charges incurred by us in evaluating the merits of the claim.

These Terms and Conditions are subject to review at any time.